Knowledge Base

Where to reach us if you have questions before or after buying your logo.

At Logomax, we are committed to making every part of your experience clear, smooth, and fully supported — from browsing logos to final file delivery. If you need assistance at any point, knowing how to contact support is simple. Our dedicated team is ready to help you with any questions before or after your purchase, ensuring you always have the guidance and assistance you need.

Whether you're choosing a logo, need help with customization, or have questions about file formats or ownership, our support team is here to assist you quickly and professionally.

Step 1: Check Our Questions & Answers or Knowledge Base

Most questions can be answered instantly in our self-help resources:

✅ Questions & Answers

Quick answers to the most common topics before and after purchase, including:

• What file types are included?
• What does "sold only once" mean?
• How does the customization process work?

✅ Knowledge Base

In-depth guides and articles explaining everything about:

• Finding the right logo for your business
• Ownership and licensing
• Using your logo across digital and print platforms
• Support with downloading and file use

Before contacting us, we recommend searching there — you’ll likely find your answer in seconds.

Step 2: Contact Support Directly If You Still Need Help

If you didn’t find what you’re looking for, or need personal assistance, our support team is happy to help.

📨 Contact us via our Help section:

Visit our official support page:
👉https://logomax.com/en-us/help
From there, you can:

• Submit a question
• Get help with a purchase
• Ask about customization or file access
• Request help with anything related to your logo

What We Can Help You With

We're here for all questions — before or after your purchase — including:

• Help choosing the right logo
• Clarifying file formats or what’s included
• Questions about exclusivity or ownership
• Support with customization requests and revisions
• Download issues or missing files
• Backup Service or file access after purchase

Response Times

Our team typically replies within 1 business day, and we do our best to resolve all requests as quickly as possible.

You're Never Alone

At Logomax, we’re more than a logo marketplace — we’re your partner in building a professional, exclusive brand. If you need help, guidance, or clarification at any point, we’re ready.